When is it OK to contact us out of hours?

WHAT JUSTIFIES AN EMERGENCY AND THE OUT OF HOURS REPORTING OF FAULTS/PROBLEMS?

In the tenancy agreement, you will note that as part of the ‘tenant’s obligations’ there are clauses which say that you should inform us (the landlord) as soon as you are aware of any fault or problem which falls under the remit of the landlord to attend to.

Please read this part of the tenancy agreement and make yourself aware of which are your obligations in regard to the property and which are ‘ours’.

Please also be aware that it is increasingly difficult to get problems attended to during weekends and holidays.  If you are aware of an issue on say Tuesday, please do not leave it until Friday to report it, the chances of us being able to get anyone to attend to anything until the following week are slim.  Due to the lack of available contractors and the amount of work available, it is difficult to find people at short notice to do jobs.

If there is an emergency (as outlined in this document), please firstly message us and see if we are available to attend to this.  If we are unavailable, please follow the instructions in this document and firstly try to call one of the suggested contractors.  If they are either unavailable or you are unable to wait until they are available, please try to find a local contractor yourself.

In this instance you will be required to pay the contractor yourself and then to invoice us for the amount paid for the job, providing a description and photographs as evidence that it was an emergency.